I have been thinking (and writing) a lot lately about the fact that we do not concentrate sufficiently on the people who are doing the work, but tend to believe that processes, theories and practices are the thing we need. If we want to produce high-quality services and products, we need to remember that these are produced by people, not by budgets, not by processes, not by theories. I have tried to bring this together in a presentation (which I have not managed to embed here), to be viewed here ...
Getting started in a process improvement effort is always a challenge. The two most common mistakes that lead to failures are: 1. management trying to make this too simple ("just go and do it correctly") and 2. engineers trying to make this too complicated ("let's document everything that needs to be done so that there are no questions"). In fact, the starting point that we should see if we want to have any real improvement should ...
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